![]() ![]() We want to encourage Confluence users to become regular and active participants – not just casual visitors. They reckon this approach saves ‘precious’ Confluence user licenses and is easier to administer, due to the lower number of users.īut this strategy entails security risks due to shared passwords – and it impedes collaboration, too. Some Confluence admins think it’s a good idea to give casual users a generic user account, such as “Support Agent”, that’s valid for multiple users or groups. You’ll soon notice that users will gravitate towards the content that matters to them, ignoring resources that aren’t relevant to their work. Give users the freedom to view and edit as much as possible, and limit access only when truly necessary. How to fix thisĬonsider the wiki approach to collaboration platforms, where openness is key. People will start feeling excluded and become frustrated – the opposite of what you want to achieve. But when you’re just starting out with a knowledge platform, intranet or documentation management system like Atlassian Confluence, you must actively encourage your users to keep reading and contributing to your content. Don’t leave them out in the cold.Įxcessive restrictions may result in some users inadvertently being unable to view content that their colleagues can access at will – to name just one potential source of friction. If multiple target groups are using the platform heavily, these restrictions may be necessary. 1) Excessive Access RestrictionsĪfter setting up a collaboration platform, many admins take steps to restrict user access. The same issues keep cropping up – so let’s find out how to fix them. The following list applies to Confluence – Atlassian’s collaboration platform and enterprise wiki – but may be relevant for other platforms and content management tools, too. Here are seven common mistakes made by organizations using Confluence for collaborative knowledge management and documentation – and how to avoid them. ![]()
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